Privacy Policy

Effective Date: 1-Aug-2024

Welcome to Max Grocers, your go-to app for food and grocery delivery, operated by MAXGRO RETAILS PRIVATE LIMITED. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information. This Privacy Policy provides a detailed overview of how we collect, use, disclose, and protect your information when you interact with our app (Max Grocers) and our website (www.maxgrocers.com).

1. Information We Collect

To provide you with our services, we collect various types of information:

• a. Personal Identification Information: When you register or place an order through our app or website, we may collect information such as:
  • Name: To personalize your experience and process your orders.
  • Email Address: To send order confirmations, updates, and promotional materials.
  • Phone Number: For order confirmations, customer support, and delivery notifications.
  • Delivery Address: To ensure accurate and timely delivery of your orders.
• b. Non-Personal Identification Information: We also collect non-personal information about how you interact with our app and website, including:
  • Browser Type: To optimize our services for different browsers.
  • Internet Service Provider (ISP): For analyzing user demographics.
  • Referring/Exit Pages: To understand how users arrive at and leave our platform.
  • Date/Time Stamps: To track usage patterns and improve our services.

2. How We Use Your Information

We utilize the information we collect in various ways to enhance your experience with Tring:

• Order Processing: To manage and fulfill your orders accurately and efficiently.
• Service Improvement: To analyze feedback and improve the functionality and user experience of our app and website.
• Personalization: To tailor content, recommendations, and advertisements to better suit your preferences.
• Communication: To send you important updates regarding your orders, new features, and promotions.
• Customer Support: To respond to your inquiries and provide assistance whenever needed.

3. How We Protect Your Information

Your security is our priority. We implement a variety of security measures, including:

• Data Encryption: Using industry-standard encryption technologies to protect sensitive information during transmission.
• Regular Security Assessments: Conducting periodic evaluations to identify and address potential vulnerabilities.
• Access Controls: Restricting access to your personal information to authorized personnel only, ensuring confidentiality and security.

4. Sharing Your Information

We understand the importance of your privacy and do not sell, trade, or transfer your personal information to third parties except under certain circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in operating our app, processing payments, or delivering services, all of whom are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose your information to law enforcement agencies or regulatory bodies when required by law or to protect our rights, safety, or property, or that of others.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal obligations.
• Opt-Out: You have the right to opt-out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

6. Third-Party Services

Our app and website may contain links to third-party websites or services. While we strive to provide links to reputable sources, we are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any third-party services you engage with to understand how they handle your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this policy. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

8. Location Data

To provide accurate and timely order delivery services, we may access your device’s location data. This data helps us determine your current location for the purpose of processing and delivering your orders.

• Collection of Location Data: When you use the Tring app, Tring Partner app, Tring Delivery Partner app, we may collect real-time location data through your device’s GPS, IP address, or other location-based services. This data is used exclusively for the purpose of processing your order and delivering it to the correct address.
• How We Use Location Data: We use your location data to:
  • Identify your delivery address automatically or assist you in entering your address accurately.
  • Optimize delivery routes and ensure that orders are delivered as quickly and efficiently as possible.
• Permissions and Control: You may be asked to grant permission for location access when using the app. You can control or revoke location access at any time through your device settings, though this may impact your ability to use certain features of the app, such as order tracking and delivery.
• Retention of Location Data: We will only retain location data for as long as necessary to fulfill your order and deliver services. Once the delivery is completed, location data will be discarded or anonymized.

By using the app and accepting location data collection, you consent to the collection, use, and sharing of location information as described above.

9. Contact Us

Thank you for trusting Max Grocers with your grocery delivery needs. We are dedicated to providing you with a safe and enjoyable experience!