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Terms & Conditions



These ‘Terms and Conditions’ also known as ‘Terms of Use’ is a legal agreement between you and Max Grocers (Site, Website, Application). Under these terms and conditions, you may receive the Max Grocers  Service and use of Max Grocers  Website. This document states necessary requirements associated with your use of Max Grocers website and its services and your relationship with “Max Grocers.”

Please read the ‘Terms And Conditions’ carefully as you will find some important instructions, guidelines  and information, including how long service remains active, our rights to change the conditions, limitations of liability, and privacy, etc.

Note – The term ‘You’ or 'YOUR' is meant for 'you' individually, any person, including any employer that you are acting on behalf of. 'WE', 'US', 'OUR' are meant for ' Max Grocers ' or its 'website' or its partners that you are buying the service from.

Your use of the Site and services are administered by the ‘Terms And Conditions’ as pertinent to the Website including the applicable policies which are incorporated herein by way of reference.

When you use any of the services or buy products provided by Max Grocers, You will be subject to the terms and conditions applicable to such services and products. We urge you not to use this Website for the purpose of illegality or unlawful activities prohibited by these Terms and Conditions. If you don’t agree to the T&Cs, don’t use the website else it will be termed as your acceptance.

We enjoy the right at our sole discretion to modify, change, remove, or add portions of these Terms and Conditions at any time without notifying you about the same. You are responsible for reviewing these T&Cs for any updates, modifications or changes. Your continued use of the Site following the posting of changes will mean that You accept and agree to the changes.

Account & Registration Obligations

 You need to register and login for placing orders on the Site. By agreeing to the terms and conditions, you agree to receive promotional communication and newsletters upon registration. When you register to this site, we may ask you for your personally identifiable information, which include:

·        First and Last Name

·        Alternate Email Address

·        Mobile Phone Number

·        Contact Details

·        Postal Code

·        Age, Gender, Address

Your Account

When you are registered to this website, you will be solely responsible for maintaining your account and creating a password. You yourself will maintain access to your computer/device to prevent unauthorized access to your account. You will be responsible for –

·        All activities that occur under your account.

·        Taking all essential steps to make sure that the password is kept confidential.

·        Changing the password immediately if you have any reason to believe that your password could have become known to anyone else.

We reserve the right to delete/ terminate your account, refuse your access to the website, remove or edit content, or cancel orders at our discretion.

Access to the Site

The Website of Max Grocers  is error-free and we are committed to troubleshooting any issues that are discovered. However, we cannot give any guarantee of our 100% functionality of the site due to the nature of internet. Also, your access to the website may be seldom suspended or restricted to allow for maintenance, or due to some other reasons.

License & Site Access

We give you a limited sub-license to access and make personal use of this site. But, you cannot download (other than page caching) or change it, or any portion of it, except with express written consent of Max Grocers.

Remember this license does include the following –

·        any collection and use of any product descriptions, listings, or prices

·        any derivative use of the website or its contents

·        any copying or downloading of account information for another merchant’s benefits

·        any resale or commercial use of this site or its contents

·        any use of data robots, mining, or similar extraction tools and data gathering


When you use the site, you are restricted from reproducing, copying, selling, visiting or other exploiting this site or any of its portion for any commercial purpose without express written consent of Max Grocers. You are also restricted to use, frame techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Max Grocers and its affiliates without express written consent. Any unauthorized or illegal use will terminate the permission or license granted by Max Grocers.


All the products available on the website will be sold at MRP or else specified. The prices shown while placing you order will be the prices charged on the date of the delivery. Although there are some products whose prices don’t fluctuate on a daily basis, but some of prices of some of the commodities do change on a daily basis. In case the prices are lower or higher on the date of delivery, additional charges will not be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

Max Grocers gives you full right to cancel your order if you are not satisfied with our products or services. You can cancel your order anytime up to the cut-off time of the slot for which you have placed an order. For cancellation, you may cancel your order on website or app from your account or call us at our contact number. If your cancelation order is approved by us, we are liable to refund the payment already made by you.

If we believe to be any suspicious activity or fraud transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. In such case, we may deny access of such customers or cancel any orders placed by them.

Return & Refunds

We have a refund policy" which entitles all our respected customers to return the product at the time of delivery if they are not satisfied with the quality or freshness of the product. We will issue a credit note for the value of the return products which will be credited to your account on the Site.

You Agree and Confirm

By using Max Grocers, you acknowledge that

·        You will not use the website in a way that causes, or is probable to cause, damaged, interrupted, or impaired in any way.

·        You will not use the site for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

·        You will not use to use or reuse any material that is illegal, abusive, offensive,  indecent, obscene or menacing; defamatory, or in breach of copyright, confidence, trademark, privacy or any other right; or else injurious to third parties; or objectionable; or which consists of, or contains, political campaigning, software viruses, commercial solicitation, mass mailings or any ‘spam’

·        You will not cause annoyance or needless anxiety

Copyright and Database Rights

3. All content of the site such as text, photographs, graphics, logos, images, button icons, and software, is the property of Max Grocers, its affiliates or its content suppliers. You may not re-utilize parts of the contents of the site without express written approval from Max Grocers.

Copyright Claims

Max Grocers gives great respects to the intellectual property of others. If you have a firm belief that your work has been copied in a way that constitutes copyright infringement, we request you to contact us.


Max Grocers and other marks indicated on our website are registered or trademarks of Max Grocers in the Indian Jurisdiction. All other trademarks not owned by Max Grocers that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Max Grocers.

Electronic communications

When you visit Max Grocers or send any email to us, you are communicating with us electronically. We can communicate with you through emails or by posting notices on our site. For any contractual purposes, you agree to receive communications from us electronically.

You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any legal requirement.


Max Grocers does not allow children/minor to use the site, create any account. We never sell any products or services to them. If you are under 18 years of age, you may use our Website under guidance of parents or guardian.

Events Beyond Our Reasonable Control

If any delay or failure arises from any cause which is beyond our reasonable control, Max Grocers will not be responsible.

Waiver & Governing Law and Jurisdiction

If you breach these terms and conditions we don’t take immediate action, we will still be allowed to use our rights and remedies in any other situation where you violate T&Cs. Please keep in mind that these conditions are governed by the laws of India.  You agree, as we do, to submit to the non-exclusive jurisdiction of the Indian courts.

For any query regarding these terms and conditions, feel free to contact us.